Frequently Asked Questions

General Questions

Q1. Is it necessary to register on the website to shop?

Q2. How do I create an account?

Q3. If I forget my ID and Password, what should I do?

Payment Information & Refund

Q1. What payment options does Maspar support?

Q2. What is Cash on Delivery?

Q3. Are there any hidden charges when I make a purchase on Maspar (Octroi, Sales Tax)?

Delivery & Order Status

Q1. How long will it take for me to receive my order?

Q2. How can I track my order?

Q3. What do the different order statuses mean?

Q4. When and how can I cancel an order?

Q5. How do I know my order has been confirmed?

Q6. Can I change my shipping address after placing my order?

Q7. Can I ship different items in my order to different shipping addresses?

Q8. What if I am not at home at the time of delivery?

Customer Service

Q1. How do I contact customer service?

Q2. Can I call place an order on phone?

Returns & Exchanges

Q1. What is your return policy?

Q2. What should I do if the product received is defective?

Gift Services

Q1. Can I include a gift message with the package?

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