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Shipping Policy

What payment options does Maspar support?

  • We accept all Master, Visa and, American express cards.
  • Net banking facility of all Major Banks in India.
  • Cash on Delivery (COD)

Please note: we do not accept foreign currency as payment against a COD order.

What would be the estimated delivery time?

Your order will be delivered in 5 to 7 working days from the order placement date.

How can you track your order?

You can track your order anytime by clicking on my orders (A link under My account Category). There you can track all your order details with your order Id. You can also email us at orders@maspar.com with your order ID in subject or Call on 011 - 40605050.

What do the different order statuses mean?

1. Open: When an order has been placed recently

2. In Transit: When the order is in processing stage by our team.

3. Failed: If the order has been cancelled by our team due to any reason.

4. Cancelled: When the order has been cancelled by the customer.

5. Dispatched: When the order has been processed by our team & is on its way for delivery.

6. Delivered: When the order has been delivered to the customer.

When and how you can cancel an order?

You can cancel your order by calling at 011- 40605050 before 6:00 pm of the day when you have placed your order.

How you can change your shipping address after you have placed the order?

For changing your shipping address after placing your order you need to contact to our Customer Care representative at 011 - 40605060 & they will confirm whether it is possible or not ( if order is not yet dispatched , then he will definitely change your shipping address.)

How you can ship different items in your order to different shipping addresses?

If you want to ship different items to different shipping addresses. For this, you need to place different order for every item; you want to receive on a different shipping address.

In case you are not at home at the time of delivery

The courier company will call you on the contact number provided by you before delivering the order .If in case you are not at home he will leave a message and make a second attempt. We urge you to plan and co-ordinate accordingly so that someone is available at home to receive the order.

What is Cash on Delivery?

If you do not want to pay Online, you can opt for COD payment. You can pay at the time of delivery at your shipping address without any advance Payment. You can pay to the courier delivering the product. Please note below the conditions applicable for COD

  • The minimum order value is Rs. 1000.
  • A surcharge of Rs. 100 will be applicable for order value less than Rs. 1000.
  • Shipping charge of Rs.100 will be applicable for COD.
  • It's strictly a cash-only payment method; Gift Vouchers or Store Credit cannot be used for C-o-D

Please note: we do not accept foreign currency as payment against a COD order.

Are there any hidden charges when I make a purchase on Maspar (Octroi, Sales Tax)?

No. The listed price is inclusive of all the taxes and is the final price what you have to pay for the product.

  • The minimum order value is Rs. 1000.
  • A surcharge of Rs. 100 will be applicable for order value less than Rs. 1000.
  • Shipping charge of Rs.100 will be applicable for COD.